Refund policy

Return and Refund Policy

Thank you for shopping at OutfitNest! We strive to ensure a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return & Exchange Conditions

  • Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, you must notify us within 3 days of receiving your package.

  • Product Condition: Items must be unworn, unwashed, unused, and in their original condition with all tags and original packaging intact.

  • Proof Required: A clear unboxing video recorded while opening the parcel is required to process any claims for damaged or missing items.

Non-Returnable Items

  • Items that show signs of wear, washing, or alterability.

  • Returns requested after 3 days of delivery.

  • Change of mind or personal preference issues.

  • Items where the wrong size was ordered by the customer (Exchanges may be allowed subject to stock availability and additional shipping fees).

Return Process

  • Contact our support team via Facebook Messenger or email within 3 days of delivery with your order ID, pictures, and unboxing video.

  • Once verified, our team will guide you on how to return the item via courier.

  • If the return is due to our error (wrong or defective item), OutfitNest will cover the return shipping costs.

Refund Policy

  • Once we receive and inspect your returned item, we will notify you of the approval status.

  • Upon approval, your refund will be processed to your original payment method (BKash, Nagad, or Bank Transfer) within 3 to 5 business days.

Contact Us For any return or refund queries, feel free to reach out to us at:

  • Email: [Insert your support email, e.g., support@outfitnest.com]

  • Facebook Page: [Insert your Facebook Page link